AUTODYSSEY

Help & Troubleshooting

Formats, uploads, browsers, and everything that makes the site work.

Technical questions about using AUTODYSSEY: supported formats, upload limits, browser compatibility, and troubleshooting.

FAQ

Help & Troubleshooting — Questions

Photographs: JPEG, PNG, WebP, HEIC (automatically converted). Documents: PDF, DOC, DOCX, TXT, RTF. Videos: MP4, MOV, WebM (up to 500MB per file). Scans and diagrams: PDF, PNG, TIFF. We automatically optimise images for web display while preserving the original file for download.

Free accounts: up to 100 photographs per vehicle and 10 documents per project. Vault subscribers: unlimited photographs and documents up to the storage limit of their plan. Individual file limits: photographs 20MB, documents 50MB, videos 500MB. These limits are generous enough for high-resolution photography and detailed documentation.

Yes. AUTODYSSEY is fully responsive and works on any modern smartphone or tablet. You can add vehicles, upload photographs, create projects, and read stories from your phone. For the best experience when uploading photographs, use the mobile browser or save the site to your home screen as a web app. A native mobile app is planned for a future release.

AUTODYSSEY works on all modern browsers: Chrome, Firefox, Safari, Edge, and Brave. We recommend keeping your browser up to date for the best performance and security. Internet Explorer is not supported. If you experience issues, try disabling browser extensions or clearing your cache.

First, try refreshing the page. If the issue persists, clear your browser cache and try again. Check that your browser is up to date and that you are not using any extensions that might block scripts or cookies. If you still have problems, contact our support team through the Contact page and include: what you were trying to do, what happened instead, and what browser you are using.

Most issues are resolved by a hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac).